● Actively focuses on building great teams

● Thinks deeply, but acts quickly on decisions

● Follows up on actions and holds the team to a shared set of values

● Fanatical about improving

● Exceptional eye for detail and standards

● Act as a representative of what our business seeks to be

● Seeks feedback – wants to have the difficult conversations

● Displays empathy – can understand everyone’s perspective

● Highly solution-focused – actively looks to solve the problem, not just find it

● Has the real conversations – gives real, on-the-spot feedback

● Recognises and celebrates good work – knows what good work is and makes sure people know when they’re doing it!

● Fanatical – is driven for excellence for its own sake

REPORTING‍ ‍

● Complete nightly reports and monitor all nightly reports by Assistant Venue Manager and Supervisors

● Complete weekly reporting inc. COGS, wages & discounts '

● Reconcile all cash (take and tips) and ensure there are no discrepancies. Input all invoices into DEXT and update invoice register by 5pm Tuesdays

● Check Security roster for the week, cross check timesheets from previous week. - If applicable

● Attend weekly meetings with HQ for review the week and discuss the upcoming week

PROFITABILITY

● Collaborate with Group Venues Manager & CEO on diagnosis of revenue & profitability issues presenting strategies for improvement.

● Ensure Rostering is in accordance to venue specific Wage Targets.

● Manage wage costs in accordance to venues daily performance

BEVERAGE & COGS

● Oversee ordering by Assistant Venue Manager

● Implement all new beverage changes in collaboration with Creative Director and Group Beverage Manager

● Collaborate with the Group Beverage Manager and external Stocktake company to achieve stock variance targets

● Investigate Data provided by External Stock Takers, Generate insightful and conclusive Stock Reports by 9am Fridays.

HR (PAYROLL, ROSTER & TRAINING)

● Check and approve payroll by Monday 10am, communicating completion and any remarkable payroll information to the Head of Finance & Operations

● Review the roster for the week, and implement any changes needed. Create and prepare two further weeks' rosters and publish them.

● Review all leave - approve or decline where necessary

● Initiate and implement team-building activities to promote a healthy culture within the team

● Proactive hiring when needed and collaboration with the HR Manager to achieve the best hiring results ‘’right people in the right seats ’

● Action, implement, and track timely 1 on 1s with each staff member, recording all information in the Deputy

● Action, implement, and track 6-month and 12-month reviews for all full-time staff, recording all information in Deputy

● Collaborate with the HR Manager regarding any disciplinary action, performance improvement plans, or terminations

● Collaborate with Group Venues Manager to implement appropriate training programs, timely and in line with our values

SERVICE STANDARDS & GUEST EXPERIENCE‍ ‍

● Ensure we achieve our service standards and guest expectations

● Identify specific service issues, rectify and communicate with the team quickly, efficiently and in line with our values

● Collaborate with Group Venues Manager to assess service standards and implement any training or changes if needed

● Constant oversight on MALTA – music, atmosphere, lighting, temperature and attitude

● Ensure our service & delivery are constantly innovating and of the highest standard

● Communicate all maintenance issues to the Head of Special Projects

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COMMUNICATION

● Respond to internal communications in a timely manner, in accordance with the MUCHO Communication Policy.

● Manage your work email Inbox responding to any correspondence before the end of your shift.