The Bar Supervisor's role is to coordinate and train staff to ensure smooth service on the floor and at the bar.

They are responsible for maintaining responsible service of alcohol (RSA) standards and ensuring both the bar and floor teams adhere to these guidelines.

The Bar Supervisor also oversees the organization of storage rooms, staff breaks, and cleanliness of service areas and storage facilities.

TRAINING

• Conduct training sessions for new and existing staff on bar operations, responsible service of alcohol, and customer service protocols.

• Ensure the continuing use of checklist, batching and specs within the venue by all staff.

• Updating AVM and Venue Manager on staff performance.

CLEANING

• Ensure cleanliness and hygiene standards are maintained in all service areas, including bars, tables, and storage rooms.

• Following and updating the cleaning checklist to ensure no areas are missed.

RESPONSIBLE SERVICE OF ALCOHOL (RSA):

• Monitor and enforce responsible service of alcohol policies and procedures.

• Report any breaches of RSA to the security team or management.

OPENING AND CLOSING

• Oversee the opening and closing procedures of the bar, ensuring all tasks are completed efficiently and according to protocol.

• Following and completing checklists.

• Checking the bar and floor close to ensure completed correctly; correcting any issues. 

STOCK CONTROL

• Training staff to minimise waste and ensure all waste is recorded by staff during the shift for accurate stock takes.

• Attended bi-weekly stock take meetings with VM and DM. 

SERVICE

• Coordination of staff, assigning tasks and roles on shift.

• Managing breaks on shift. 

• Ensuring patrons are getting MUCHO quality service every time.

COMMUNICATION

• Respond to internal communications in a timely manner, in accordance to the MUCHO Communication Policy. 

• Manage your work email inbox by responding to any correspondence before the end of your shift. 

• Seeks feedback – wants to have the difficult conversations

• Displays empathy – can understand everyone’s perspective

• Highly solution-focused – actively looks to solve the problem, not just find it

• Has the real conversations – gives real, on-the-spot feedback

• Fanatical – is driven for excellence for its own sake