We are seeking a practical and detail-oriented Group Operations Assistant to support the operations team and the Head of Operations & Finance, while also overseeing Work Health & Safety (WHS) processes across all venues. This role suits a process-driven hospitality professional who is comfortable working across administration, finance, venue operations, and compliance.

The Group Operations Assistant plays a key role in supporting day-to-day operations, completing financial and operational reporting, identifying opportunities for improvement, and ensuring venue systems, processes, and WHS requirements are consistently met.

General Administration

• Assist our Head of Operations & Finance to prepare documents, presentations, reports, and other materials for meetings, presentations, or submissions.

• Organise and maintain files, records, and databases.

• Ensure that important documents and information are easily accessible, confidentiality is maintained and documents properly archived.

• Follow up on tasks, projects, or inquiries to ensure that deadlines are met and commitments are fulfilled.

• Interpretation of nightly reports, anticipating and resolving issues.

Financial Administration

• Ensure that all financial administration is completed ahead of schedule (Weekly, Monthly & Quarterly).

• Oversee the invoice register and accounts inbox for each venue, ensuring that our financial control procedures are being adhered to. 

• Audit Company Uber Travel, Company Petty Cash and Invoices on a Weekly basis

• Audit Venue cash procedures and conduct cash reconciliation and banking on a fortnightly basis. 

• Create EON templates and assist with financial forecasting and budgeting. 

• Complete weekly discounts summary and promotions emails for the Marketing team  

Operations and Venue Support:

• Communicate insights of each venue to senior management. 

• Review nightly reports and action outstanding items based on your remit 

• Integrate yourself within our after hours on-call operations roster 2 nights per week and remedy any emergency issues in a timely manner.

Work Health & Safety: 

• Support consistent implementation of WHS systems and procedures across all venues.

• Maintain and update WHS standard operating procedures.

• Conduct internal site inspections and ensure hazards are identified, recorded, and addressed.

• Lead risk assessments and ensure WHS documentation remains current and compliant.

• Manage incident, hazard, and near-miss reporting, including investigations and corrective actions.

• Lodge and manage workers’ compensation claims with HII and notify SafeWork NSW where required.

• Coordinate WHS training, including annual CPR and emergency response training.

• Maintain and update emergency procedures and support venue managers with WHS inductions and ongoing compliance.

• A dynamic and friendly workplace that supports diversity.

• Supportive leadership team that invests in you and wants you to succeed.

• In-house training and investment in upskilling.

• Respectful, collaborative and supportive culture.

• Generous staff discounts.